Marketers are now more than ever aware of the various touchpoints that a customer undergoes while on the buyer’s journey. While the delineation has given a deeper insight into various stages of buying process, it has also highlighted the importance of creating and maintaining great customer experiences.
An effective and impactful loyalty loop stems from a consistent emphasis on creating and maintaining a good customer experience. The new age data driven approach from SABERNI makes creating an impressive customer experience possible, easy and consistent.
As a part of various steps to deliver enhanced customer experience, we:
- Help create Net Promoter Scorecards and metrics that depict and measure customer satisfaction
- Conduct surveys to understand customer satisfaction scores
- Renewal management services on-demand, through phone, email, chat
- Automation to assist with renewals, identify churn trends and proactively work on assistances.